Exchange Policy

Nyah Jewels does not offer returns or refunds once an order has been confirmed. Customers are advised to review all product details carefully before completing their purchase.

When Are Exchanges or Replacements Allowed?

An exchange or replacement will be considered only under the following situations:

Mandatory Unboxing Proof

To report any issue, customers must provide a continuous, unedited unboxing video captured from the moment the package is opened.

The video should clearly display the shipping label and the product condition to help us verify the claim.

Raising a Request

For exchange or replacement requests, please contact us at nyahjewels30@gmail.com within 24 hours of receiving the order.

Include your order details, issue description, and the unboxing video.

Requests submitted after the mentioned timeframe may not be accepted.